Returns & Refunds
We strive to ensure your shopping experience is supreme and hassle-free, which is why we've simplified our return and refund procedures for your convenience.
1. Return Time Frame: You have a 30-day window from the date of purchase to initiate returns. However, any returns requested after this period cannot be accepted.
2. Shipping Cost: If an item is defective or not as expected, we cover the return shipping costs. However, if you're returning an item due to a change of mind, you'll be responsible for the return shipping expenses.
3. Defective or Broken Products: If the item you received is malfunctioning or damaged, please notify us within 30 days. We'll facilitate the return process at no extra charge. Upon receipt and assessment of the issue, we'll either provide a replacement or issue a full refund, inclusive of the original shipping charges.
4. Change of Mind Returns: Should you decide to return an item due to a change of heart, you have 30 days to do so. However, please note that you'll need to cover the return shipping costs. Ensure the item is unused and in its original packaging. Upon receiving the item, we'll issue a refund for the product, deducting the shipping charges.
5. Refunds: Upon receiving the returned product and confirming its condition, we'll promptly initiate the refund process. You can expect the refund to be credited back to your original payment method within 7 business days. Please bear in mind that some banks or payment processors may require additional processing time. If you haven't received your refund after 10 business days from our confirmation, kindly contact us at support@supremegoodsco.com.
Please note that restocking fees may apply in certain circumstances.
If you have any further inquiries regarding returns or refunds, our dedicated Customer Support team is here to assist you. Feel free to reach out to us at support@supremegoodsco.com.
1. Return Time Frame: You have a 30-day window from the date of purchase to initiate returns. However, any returns requested after this period cannot be accepted.
2. Shipping Cost: If an item is defective or not as expected, we cover the return shipping costs. However, if you're returning an item due to a change of mind, you'll be responsible for the return shipping expenses.
3. Defective or Broken Products: If the item you received is malfunctioning or damaged, please notify us within 30 days. We'll facilitate the return process at no extra charge. Upon receipt and assessment of the issue, we'll either provide a replacement or issue a full refund, inclusive of the original shipping charges.
4. Change of Mind Returns: Should you decide to return an item due to a change of heart, you have 30 days to do so. However, please note that you'll need to cover the return shipping costs. Ensure the item is unused and in its original packaging. Upon receiving the item, we'll issue a refund for the product, deducting the shipping charges.
5. Refunds: Upon receiving the returned product and confirming its condition, we'll promptly initiate the refund process. You can expect the refund to be credited back to your original payment method within 7 business days. Please bear in mind that some banks or payment processors may require additional processing time. If you haven't received your refund after 10 business days from our confirmation, kindly contact us at support@supremegoodsco.com.
Please note that restocking fees may apply in certain circumstances.
If you have any further inquiries regarding returns or refunds, our dedicated Customer Support team is here to assist you. Feel free to reach out to us at support@supremegoodsco.com.
