Dundalk Leisurecraft The Baltic Cold Plunge Tub

Product Manual

The Baltic Cold Plunge Tub  Assembly Instructions and Operating Instruction can be found below:

Chiller Assembly Manual Instruction

Cold Plunge Chiller Operating Instructions

Delivery & Order Cancellation Policy

Please make sure to read the following Order Change Policy and Drop Ship Policy BEFORE you submit the order. Feel free to reach out to us for support if you have any questions in regards to the Sauna order.

Order Change Policy

Drop Ship Policy

Residential Drop Ship Information

Please make sure to read the drop ship information and follow the instructions in order to receive your saunas. Feel free to reach out to us for support if you have any questions in regards to the Sauna order.

Dundalk LeisureCraft Responsibilities

1. Building and packing your sauna in a crate
2. Arranging for shipping to your home 

Trucking Company Responsibilities

1. Making an appointment to deliver your sauna
2. Delivering your sauna to the end of your driveway or curbside
   1. The trucking company is NOT responsible for unloading the sauna
   2. The trucking company is NOT going to back their truck into your driveway
   3. Most times the trucking company will deliver with an 18 wheel truck. i. Will this size truck fit on your road or neighborhood?
3. If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
4. If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1. Returning phone calls to the trucking company in a timely manner, to arrange delivery
2. Determining how the sauna is going to be unloaded from the truck
1. Crates will vary from 6 feet long to 14 feet long
2. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3. Customer is responsible for unloading the sauna crate from the truck
1. Suggested methods for unloading the truck
1. Use a forklift or other mechanical piece of equipment
1. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
2. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
3. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
4. If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper. 

1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”