Frequently Asked Questions
How long will it take for my order to be shipped and delivered?
Orders typically ship out either the same business day or within 1-2 days, depending on the brand. In rare instances, there may be unforeseen delays in shipment. On average, you can expect your product to arrive within 4-7 days. Any longer delivery times will be clearly indicated on the product page. We guarantee the fastest processing and shipping times in the industry, along with responsive customer service.
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay).
What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. Please refer to our 30-Day Return Policy located at the bottom of the page for further details.
What is your cancellation policy?
You can cancel any order for a 100% refund before it has been shipped. Please notify us immediately at support@supremegoodsco.com if you wish to cancel your order. Once the order has been shipped, it is subject to our 30-Day Return Policy.
What should I do if my product is damaged?
Please inspect the packaging of your item(s) upon delivery. If any damage is noticed, including damage to the box, please make a note of it when signing for delivery. If you're unable to inspect the package during delivery but suspect damage, write "suspect damage" on the delivery receipt. If your item(s) do arrive damaged, please send photos to support@supremegoodsco.com and we will process a replacement or compensation.
How do I place an order?
To place an order online, click "Add To Cart" on your preferred product and proceed to checkout. Enter your shipping and billing information and complete the checkout process. Alternatively, you can place orders by phone by calling us at +1 (866) 530-0116. You will receive immediate order confirmation, and we will begin processing your order promptly.
How will I know when my order will ship?
Upon placing your order, you will receive a confirmation email containing credit card authorization and shipping/billing information. We will process your order immediately, and you will receive an email confirming shipment along with a tracking number once it leaves the warehouse. If an item becomes out of stock, you will be notified via email or phone within one business day.
Will I receive an order confirmation via email?
Yes, an order confirmation email will be sent to the email address provided for each order you submit. We recommend printing and saving the email confirmation for your records. Please ensure that your email address is entered correctly to ensure receipt of the order confirmation.
Do you charge sales tax?
We are based in Colorado and only charge sales tax if the order is being shipped within Colorado. This can potentially save you hundreds of dollars compared to ordering elsewhere.
Can I change my order?
Yes, you can make changes to your order at no cost by emailing us at support@supremegoodsco.com and requesting the change. Any price difference will be credited to your card, or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping. For immediate assistance regarding the status of your order, please email us at support@supremegoodsco.com or calling (866) 530-0116
